Riviera Nautica
ESEN

Terms & Privacy Policy

Terms of Service

By using the Riviera Nautica website and booking with us, you agree to these terms. All bookings are subject to availability, which we confirm on WhatsApp before any deposit is charged.

Booking & Payment

Once we confirm the yacht is available, a deposit secures your date. The deposit for each yacht is shown on its page; if you add services (jet skis, transfer, catering), it increases to cover them. The deposit can be paid by Zelle, bank transfer or a secure online card payment link. The balance is paid on the day of your charter, before boarding, in cash (USD or MXN) or Zelle. Card payments carry a small processing fee, shown before you pay. The dock fee is paid at the marina and is not included in the yacht price.

Cancellations & Weather

  • Free cancellation up to 72 hours before departure: we refund 100% of your deposit.
  • Cancellations within 72 hours of departure are non-refundable.
  • If the port authority closes the port due to bad weather, we reschedule at no cost or refund 100%.
  • Date changes are subject to availability.

Liability

Riviera Nautica manages yacht bookings. The owners and operators of each vessel are responsible for the safety and operation of the charter. Passengers must follow the crew's safety instructions.

Privacy Policy

Riviera Nautica, located at Blvd. Kukulcán Km 6.5, Hotel Zone, Cancún, Q. Roo, Mexico, is responsible for your personal data.

  • We use your name, phone, email and trip details only to quote, confirm and serve your booking.
  • We do not sell or share your data with third parties, except with the yacht operator to run your trip.
  • We use cookies and measurement tools (Google Analytics, Google Ads, Microsoft Clarity and Meta) to understand how the site is used and improve our ads. You can disable them in your browser.
  • You can request access, correction or deletion of your data by writing to info@yachtrivieranautica.com.