Frequently Asked Questions
What is included in the charter price?
Our standard pricing includes the yacht rental, a professional captain and crew, fuel for the standard itinerary, snorkeling gear, ice, bottled water, and soft drinks. Some yachts also include a premium open bar and snacks. Please check individual yacht details.
Is the dock fee included?
No. The dock fee is set by the marina and paid there before departure. It varies by yacht (per person or per yacht) and is shown on each yacht's page.
Can we bring our own food and alcohol?
Yes, you are welcome to bring your own food and alcoholic beverages. We can also provide private chef services or premium catering upon request for an additional fee.
How do I book and pay?
This is how it works: 1) Send us your date and group size by WhatsApp or email and we confirm availability, with no payment yet. 2) A deposit secures the yacht; the amount is shown on each yacht's page and increases if you add services. You can pay it by Zelle, bank transfer or a secure online card link. 3) The balance is paid on the day of your charter, before boarding, in cash (USD or MXN) or Zelle. Card payments carry a small processing fee, shown before you pay.
What is the cancellation policy?
You can cancel for free up to 72 hours before departure and get your full deposit back. Cancellations within 72 hours of departure are non-refundable. If the port authority closes the port due to bad weather, we reschedule at no cost or refund 100%.